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Should you have any questions or concerns, feel free to contact Customer Care at 1-604-323-0441 (ext. 1)  or via email at
Customer Service Hours: Monday - Friday 9:00am - 5:00pm PST.

We offer FREE North American shipping on orders over $100 and FREE International shipping on orders over $250.
Live in Canada? Please visit our Canadian website at

Order Processing Times

We aim to process all orders within 2 business days. You will receive an email confirmation with a tracking number when you order has shipped. For shipping delivery times, please see below.

Shipping Options

Shipping Method  Standard Delivery Times*
Regular (UPS Standard) 4-10 business days
Priority (UPS Expedited)

2-4 business days

*Estimated delivery time 

 P.O. Box Shipping Times for USA
Shipping Method
 Standard Delivery Times*
 Regular (Expedited Parcel)
4-10 business days

*Estimated delivery time

Shipping Method  Standard Delivery Times*
Regular (UPS Worldwide Expedited) 7-10 business days

*Estimated delivery time

** Please note we cannot ship to PO boxes outside of Canada and the US.

 *** Please note that we do not ship to the following countries: Libya, Somalia, Syria and Yemen.

Import Duties/Taxes  

Prices on our website do not include shipping, taxes, or duties.

Unfortunately, taxes and duties are directly correlated to your country’s customs office, and DUER has no control over what your country may impose.

Upon your package’s arrival, there may be import fees, declaration fees and/or taxes associated with your order. Certain countries impose a De Minimis value, meaning if an order is of a certain value no duties/taxes will be charged. To determine if your country has this in place, please reach out to the appropriate customs bureau. We are not able to change the price of items to work in favour of your country’s De Minimis value.

With all online orders, including the purchase of gift cards, taxes/duties and any other fees that may be imposed are the sole responsibility of you the customer. These will be charged upon arrival.

For more information on all the above, please reach out to your country’s local customs office.

Refused Shipment Policy 

In the event of a damaged parcel, please kindly reach out to Customer Care to determine the best solution.

Please note that in the event you the customer refuses a package without first making arrangements with Customer Care, the customer will be responsible for all shipping, duties, and taxes.

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