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Orders, Shipping & Delivery

How do I know that my order was placed successfully?


Success! Once your order has been successfully placed and your payment has been approved, you will receive a confirmation email that covers what you bought, what you paid and your method of payment.

What currencies do you accept?


The prices shown on our online store are based on the country from which you’re shopping. You are currently viewing our U.S. website and all purchases will be charged in USD. To our international customers, welcome! Your purchases will be processed through our U.S. online store and charged in USD.

If you are located in Canada, please visit duer.ca

What methods of payment do you accept?


We accept the following methods of payment: Visa, MasterCard, American Express, PayPal, and Apple Pay. (Fun fact:  DUER orders placed online will appear on your statement as “Pimlico Performance Apparel”, our official name.)

What will happen if my credit card is declined?


If your credit card is declined, don’t fret! Try another method of payment, contact your bank, or email contactus@dishandduer.com and we’ll do our best to help.

How do I use my DUER gift card online?


Lucky you. To use your gift card on an online purchase, go to the checkout page and enter your unique gift card code. Any balance on your card can be redeemed on future purchases. If you would like to spend more than the balance on your card, you’ll need to use a second method of payment to cover the difference.

Can you tell me if you are getting an item back in stock?


If you would like to be notified of when a certain item is in stock, sign up for an email alert by clicking “Email When Available” button on the product page. You will be contacted via e-mail when the item is back in stock. Need to know right away? Contact our customer service team: contactus@dishandduer.com

What happens when I place my order on a weekend or holiday?


We like to give our warehouse staff weekends for adventures too. Orders are processed and shipped Monday to Friday. All orders placed over the weekend or during holidays will be processed the following business day.

What are your available shipping methods?

Available shipping methods and estimated delivery times in U.S.:

Regular (Free with purchases over $100) - 4 to 7 business days  

Priority - 1 to 3 business days

 

Shipping costs will vary depending on your location. You will be able to review all shipping rates on the checkout page of our online store. 

International Shipping:

DUER offers free international shipping for all online orders valued over $250. Delivery times will vary depending on your country of residence. You will be able to review all international shipping rates on the checkout page of our online store.

An international transaction fee may be charged to your credit card when making purchases out of country and is typically between 2-3 percent of the total purchase amount depending on your bank and/or credit card company. Please contact your issuing bank for more information as we are a Canadian based company.

If you are located in Canada, please visit duer.ca

Can I track my order?


You can track your order by clicking the link found in the shipping confirmation email.

You should receive your shipment notification email within 2 business days after placing your order.

Why has my order not been delivered yet?


If your estimated delivery date has passed and you haven’t received your order, please email our customer service team at contactus@dishandduer.com. While we will do all we can to ensure your order is delivered on time, DUER cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

 

Do I have to pay import duties? 


Please note that your country's customs may impose an import duty. All duties are the responsibility of the customer and must be paid at the time of the delivery. Please review your country's importing fees and taxes to avoid any surprises.  

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