We turn fashion into technical apparel for an active lifestyle, because we believe life should be simpler and you should be able to do everything you do in a day without having to change your clothes.

Inspired by the modern, active individual, we've created a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle into pants that eliminate sweat and hot weather clothes that keep you cool, DUER enables you to do everything you do in a day - in style.

We’re looking for an enthusiastic, hard working, and detail-oriented Customer Service Specialist to join our team. Reporting to the Ecommerce Customer Service Manager, this role will be responsible for ensuring every past, present, and future DUER customer has an amazing experience with us.

Responsibilities Include:

  • Organize and report on customer concerns; identify trends and potential solutions for improvement
  • Work closely with our warehouse & logistics team to problem solve problem areas
  • Use outbound sales initiatives and work with the customer service team to minimize online returns while incentivizing exchanges
  • Be a DU/ER product expert and engage with customers on live chat & email
  • Resolve and de-escalate negative customer complaints/concerns
  • Provide thoughtful, quick and knowledgeable service to our online customers
  • Assist customers and provide solutions to all product warranty claims

Qualifications:

  • 1+ year of Customer Service experience
  • 1+ Ecommerce operations experience
  • Proficient in Microsoft Office suite
  • Must be an amazing multi-tasker
  • Must have excellent written and verbal communication skills
  • Must have a passion for exceptional Customer Service
  • Must be sales and results driven
  • Experience with Shopify is an asset
  • Experience using Gorgias or another Customer Care platform is an asset

Some of the Benefits:

  • Great staff discount
  • Employee stock option plan
  • 3 weeks vacation
  • Comprehensive Medical Benefits
  • A quarterly wellness stipend to put towards whatever you decide will most benefit you in this area of your life

To apply for this role- please send an email to damien@shopduer.com with the title “Ecommerce Customer Service Specialist” in the subject line.